The focus for the first twenty years of his career was on Go-to-Market Strategy, Customer Experience, Sales, Service, Key Accounts, and Customer Relationships Management. He did that primarily as a consultant through firms that he founded.
Starting in 2002, and in partnership with Ulu Managing Director Clint Korver, Kevin focused on the broader topic of quality decision-making and applied that discipline to a broad range of topics and companies.
Since 1980, Kevin was a co-founder of three start-ups (in addition to the consulting and training companies he founded).
During his career, Kevin worked as a senior executive in two different companies. At the first, Onyx Software, he was the Chief Knowledge Officer. From 2010 to 2016 he was the Managing Director of Marketing for the Private Client Services business at Russell Investments (US retail mutual fund business).