Project Description

A mobile solution that helps users to capture, organize, and analyze survey and video responses to gain customer insights

The Videokits mobile app by Tapshot guides users step-by-step in conducting video interviews and surveys at events or in the field, at any time, helping increase ease of use and consistency. Interviews can be conducted by employees, partners, customers, or subjects themselves, or in kiosk mode. Videos and survey data (including net promoter scores, demographics, and persona codes) can be uploaded from the app to a public or private portal. The video management system includes storage, transcoding, and streaming. Users can choose to share collected videos to amplify promoters on social media; feed video and data to analytics and customer experience platforms; or integrate with customer reference platforms.

Videokits makes it easier and more cost-effective to capture a large quantity of feedback from employees, partners, prospects, and customers.