Project Description

Empowering better customer conversations on voice and video calls

MosaicVoice builds call center software designed to help agents have better, more compliant customer conversations. The software is on the agent’s screen and listens to customer calls in real-time. We use artificial intelligence to understand context and intent and dynamically guide the agent through the conversation with contextually aware prompts. MosaicVoice ensures all conversations are 100% compliant and immediately alerts the agent and manager to any compliance issues. When possible, the software prompts the agent with a path to remediation, allowing the agent to steer the conversation back into good standing before the call ends.